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Enjoy your journey with confidence knowing our round-the-clock roadside assistance is there for you whenever you need it

*Refer to your rental vehicle's glovebox for roadside provider contact details or contact our branch for assistance

Roadside Assistance

Simba Roadside Assistance Plan

$199 Callout fee

Callout fee applies with basic cover

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Basic Cover

$0 Callout fee

No calloutfee with Premium Cover excess waiver

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Premium Cover

$0    Callout fee

No callout fee with Everyday Cover excess waiver

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Everyday Cover

  • I have been involved in an accident what should I do?
    Please make sure everyone is safe, call 000 if required, call the branch you have booked the vehicle from.
  • What do I do if I return the car later than the scheduled drop off time?
    Please inform our staff if you are returning the vehicle late. We have a 60-minute grace period for you to drop the vehicle off. After that, there will be a late fee.
  • I need roadside assistance what should I do?
    Please call your branch to organise an express roadside assistance or follow the instruction on your rental agreement.
  • What Fuel should I put in the car?
    Please refer to the label on the fuel tank.
  • Where should I return the car?
    Please return the vehicle to the return location on your rental contract
  • How much does it cost to extend my booking?
    This depends on the extension period and also current pricing – call the branch to discuss.
  • I have driven through tolls how to I pay for the tolls?
    You will receive an invoice in regards to the toll road utilisation.

Our Agent Partners

Simba Commercial Vehicle Rental Solutions

Simba Car Hire extends your business capabilities with our Commercial Vehicle Solutions, featuring a range of high-capacity vans and tough utes, ideal for hauling equipment or delivering goods. Elevate your operational efficiency with a vehicle that's chosen specifically for its durability and performance.

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